This week we are all using some of our very own Simon Says Stamp Products.
This week we are challenging you to make somethingĪs it’s the first Monday of the month we are showcasing a brand/company.
Thank you for joining us for the Quote Challenge and we hope you will all join us again this week too. Their service is awful if all products are not in stock.Hi all and welcome to another week on the Simon Says Stamp Monday Challenge Although they BILL before they ship, they charged me 20%- that's right- 20% to change an order they never shipped! If I can help it, I won't deal with them again!! Sad, but after years of getting my order promptly, they blew it and NEVER explained what reserved meant nor do they explain in their terms. I wrote and said I don't know what that means, so deduct it from my order and please ship. Didn't say backordered or preorder- just reserved. I wrote and they said one item was on reserve, whatever that means. Two weeks later, no order although I got an order from LOTV stamps placed on a Friday night and it arrived by Tuesday from ENGLAND. They lack caring and service but I do like their large stock and their products. I bought from them occasionally for years, both from their store and from ebay and no issues. My items have always arrived very quickly, and were packaged very well. I have never had a bad experience with them. I guess sometimes it's just the luck of the draw.I've ordered many, many things from Overstock, not just stamping/craft supplies. The worst part, besides being out a large sum of money for too long, was that my daughter was without a book for the first 2 weeks of a very hard science class! So I similarly warn people to stay clear of overstock. They apparently did not "retrain their shipping department" because it arrived the exact same way - damaged in a paper envelope! The man actually lied to us when he said that the second book would be packaged better (he was in India). When we contacted them, they made us buy a second book and would refund us for the first book when they received it. We ordered a very expensive college textbook for my daughter which arrived damaged because it was shipped in a paper envelope. Thanks for the warning! I have not ordered from them before and have no desire to now. I just wanted to share in this forum so others can keep this experience in mind when they consider placing an order, since I won't be ordering from Simon Says Stamp again. I have read other posts in this forum about bad shipping experiences, and I wish I had read them before I spent so much on my order. This company already has really slow shipping times and poor follow through on orders, so the fact that they wouldn't be more gracious when they made a mistake just eats at me. The whole experience was completely negative. Throughout the whole email conversation, I was made to feel like I was a scammer who just wanted something for nothing. Not even an offer of a discount on a future order, which is pretty standard when there is a problem. So I go to the trouble of taking photos to send, and still no offer to replace the packages that got ripped. The rep just said they apologize for the inconvenience, and wanted me to send photos so they could retrain their shipping department. I contacted them, and the reply was underwhelming. The packaging on the two plates was shredded, and I am worried that the plates may have been bent or damaged, and so I am a little afraid to use them in my Cuttlebug. It was placed in a large envelope, with 2 cuttlebug long plates that were a bit longer than the end of it, and the whole top of the envelope was torn off during shipping, so it arrived at my post office completely open. First, I am not crazy about the fact that they don't send shipping info or tracking numbers, and it always takes a really long time for their order to be filled and shipped. I am still frustrated with my most recent order from Simon Says Stamp.
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